Deliveries and returns
Shipping methods and costs:
- Delivery by Colissimo to your home or Mondial Relay to a relay point in mainland France: FREE
- Delivery by Colissimo International to homes in the European Union, United Kingdom and Switzerland: 15 EUR or 20 EUR
- Delivery by Colissimo to other European countries: 20 EUR or 30 EUR
- Delivery by Colissimo International Worldwide to home (countries other than those listed above and the United States) for certain products: flat rate of 40 EUR or 60 EUR
- Delivery by Colissimo International Worldwide to your home in the United States: 40 EUR or 70 EUR or 120 EUR
Return and refund:
Your return request is valid within 14 days of receiving your order, provided that you cover the return shipping costs.
To facilitate the return and refund process, please follow the steps below:
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Contact us via this link with your order number to inform us of your request to withdraw. You then have 14 days from this date to return the products to us (shipping date).
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Please return the package to the following address: KATINEL, 60 rue de Bourgogne, 45200 Amilly, France
Make sure to choose a shipping method with a tracking number. No claims regarding lost packages will be accepted without a tracking number.
The refund will be processed upon receipt of your package.