Deliveries and returns
Delivery methods and costs:
- Delivery by Colissimo home or Mondial Relay to a relay point in mainland France: FREE
- Delivery by Colissimo International home to the European Union, United Kingdom and Switzerland: 20 EUR
- Delivery by Mondial Relay to relay points in Belgium, Luxembourg, Spain and Portugal: 15 EUR
- Delivery by Colissimo Internationale Monde home (countries other than listed above) for certain products: single rate 50 EUR
Return and Refund:
Your return request is valid within 14 days of receipt of your order, provided that you assume the return costs.
To facilitate the return and refund process, please follow the steps below:
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Contact us via this link with your order number to inform us of your withdrawal request. You then have 14 days from this date to return the products to us (shipment date).
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Return the package to the following address: KATINEL, 60 rue de Bourgogne, 45200 Amilly, France
Make sure you choose a mode of transport with a tracking number. No claim regarding loss of package will be accepted without a tracking number.
The refund will be made upon receipt of your package.